Money back Guarantee

To apply for the EUKANUBA 100% Money Back Guarantee you will need to complete the following steps:

Step 1:

Enter your details in the fields below, read the terms and conditions and press submit.

Step 2:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Step 3:

To make your payment as swiftly as possible you will need to do the following:

  1. Send your name, address and a 15+ word statement stating why you did not like the product to the email address below
  2. Scan a valid, itemised and original till receipt to the email below
  3. Along with these details please also supply the reference number from your on-line application (you should have received this via email)

Send to - Anne Reeves at petposuk@eu.spectrumbrands.com
Without all of these items refunds cannot be made.

Step 4:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Complaint details

Personal information

Salutation

Submit

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